Webzoo committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 30 days of receipt of the product either by calling us on call / WhatsApp +91-91444-01555 or writing to us on customersupport@thewebzoo.com. For the refund on the returned defective product please check the section on Refund below.

30 - days Return Policy for Domestic orders only: In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund.

How to Initiate the Refund Process?

• Customers should contact Webzoo customer support on via call / WhatsApp +91-91444-01555 or write to customersupport@thewebzoo.com within 30 days from the receipt of product.
• Customers should not return the product before receiving a confirmation mail from us about the same.
• All the products must be returned in their original condition, unaltered and unused.
• Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.

NOTE: We shall not entertain any request after 30 days from the date of receipt of the product.

Refund: We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made through original payment mode from which you have done.

In case the customer pays online then amount will be refunded within 5-7 working days from the receipt of returned product(s) at our warehouse.